Free shipping in Canada
Tree Hug Club assumes shipping costs in Canada on orders over $50. After your payment is verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays.
All packages are shipped from Quebec. It usually takes 3-9 business days for the packages to arrive at your doorstep.
Any package returned to Tree Hug Club due to incorrect and/or insufficient information will require additional delivery charges to be paid by the customer before the package can be re-shipped. If the package must be returned to us because of your absence and all attempts to deliver it to your home have failed, the costs for a second shipment are the responsibility of the customer.
365 days warranty
All Tree Hug Club products are designed and manufactured to exacting standards and are covered by our warranty. The warranty covers all manufacturing faults of the fabrics, parts and quality construction for 365 days. The warranty takes effect at the moment of the purchase. The warranty covers the functionality of the product for its normal use. It does not cover malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
The following damage is not covered by the warranty:
- Mold or defects caused by repacking the product while still damp;
- Flaws in the fabric, if caused by excessive or improper wear;
- Perforations, if caused by a sharp object (e.g. knife);
- UV degradation, the color change caused by weather conditions;
If you believe your product is a warranty claim, please first contact us and do not return the product to us without following our procedure.
Hyperlinks placed on this website may lead to third-party sites. These sites are not controlled by Tree Hug Club and the latter cannot be held responsible for the content of the sites accessed by a hyperlink, nor for the hyperlinks existing on these sites, nor for any changes or updates to these sites. These hyperlinks are presented for informational purposes only, without guaranteeing their quality or accuracy. The fact that a site is linked to the site or the Tree Hug Club social media pages by a hyperlink does not imply an endorsement or a joint venture of any kind.
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied to the service or on any related website should be taken to indicate that all information on the service or any related website has been modified or updated.